FAQ

No, you do not need an appointment to bring your vehicle in for an estimate or to leave your vehicle for repairs. You can come into Network Auto Body any time Monday through Friday between 8:00 am and 6:00 pm and on Saturday between 9:00 am and 1:00 pm.

If you choose to, you may wash your vehicle the same day you pick it up.

Your deductible is paid to Network Auto Body when you pick up your vehicle

Yes. We use Enterprise Rental Car. They will pick you up from Network Auto Body and take you to their office for your rental car. Once the repairs are completed, you will return the rental car to the same location and they will drive you back to Network Auto Body.

Yes. If you are going through an insurance company for repairs, you need to notify them first before repairs are started.

The initial estimate you have received from the insurance company only reflects their visual inspection. Insurance companies are aware that there will be additional parts and labor needed above and beyond their initial estimate. So there is no need to worry or feel that you are accepting the insurance company’s initial estimate as the final estimate for repairs. Once the vehicle arrives at Network Auto Body, we will remove any damaged parts, do a thorough inspection, and if necessary contact the insurance company to inform them of any additional labor, materials, or parts that are needed to repair your vehicle properly and safely.

Opt-OEM parts are not supplied by the vehicle manufacturer to the repair facility and may be blemished or run off parts. These parts do not come with a warranty from the vehicle manufacturer. The Bureau of Automotive Repair strictly limits the type of parts witch may be installed on a customers vehicle and the law clearly defines each category of parts. The law has no provisions for a category of part called “optional OEM”.

OEM Parts are Original Equipment Manufacturer parts. These parts are made by the manufacturer of your vehicle. Aftermarket Parts (also known as non-OEM or Quality Replacement Parts) are new parts manufactured by companies other than the vehicle manufacturer.

No. By law, you need only one estimate.

As an insured motorist you have the right to choose the repair facility of your choice. Your insurance company cannot refer or recommend a shop, commonly known as “steering”, unless you specifically ask for a body shop referral. That’s the law.